Quick is not always best.

If Shakespeare was alive, would he use Twitter? What about Da Vinci? Or Mozart? Would they blog? Or use Facebook?

Maybe they would. Let’s say that Mozart could certainly see the value in a networking site that let him organize wild parties* and Da Vinci would have loved to let the world know in 140 characters or less how he really felt about Michelangelo**. But would they have used those tools to write Romeo and Juliet? Or to show off the Sistine Chapel ceiling?

Probably not. Here’s the message: some things are just complicated.

Some things take time and effort to learn, to do and to explain. In a culture in which we’re constantly offered newer, faster ways to do stuff, we can sometimes feel that taking time and care over things is a bit old-fashioned. But that’s okay. Quality is worth the wait. Don’t confuse blogging, tweeting and so on with work: it isn’t always. It has its place, but sometimes a church ceiling just takes 40 years.

* Even if it enabled the the authorities to raid those parties.
** He hated his guts. Really, really despised him. Seriously.

Your Market Needs You

"Long live the web!" "And long live the people who use the web!"

I'm sure we all want the web to continue to succeed, inspire and grow, don't we? Most of us now recognise the enormous potential it has to enrich all our art, our intellectual lives and our culture. We love to talk about and share those things, at length in blogs, tweets, sites, feeds and just day to day chatter.

But we're noticeably silent when the question turns to one particular matter. It's the dirty word in business - we love to talk about exciting products and projects but there's inevitably shuffling of feet, red faces and mumbling when it's time to talk about how much they'll actually cost. Nobody likes the M word. We'd rather call it something nice like "revenue", "capital", in fact all in all we'd probably prefer to call it something nice and non-scary like "candy floss".

And that's a problem. It's a problem for most of us, but it's most especially a problem for the web, in fact it's a great big elephant in the room that we're all not talking about. We're not talking about how Facebook has 200 million active customers and makes hardly any candy floss. We're not talking about the real struggle to get any candy floss at all out of Twitter.

This coyness is partly to do with the way the web grew up. At most of the parties we call industries, the entrepreneurs arrive first with the great ideas, then the financiers turn up with the candy floss, the marketers arrive to sell the tickets and last but not least the geeks build the thing and the party gets started. Part of the difficulty on the web is that at this particular party the geeks turned up first, not last. They were there for a long time making small talk about computers before some entrepreneurs arrived and started phoning the financiers to drag them out of the wine bars and along to the party. It was much, much later that the marketers got to the party and found that it was very much in full swing with candy floss everywhere - and nobody had thought to sell any tickets.

What the web needs, what Twitter and Facebook needs, is marketers. Not the old-fashioned Sherriff of Nottingham type who sees something people like and simply slaps a tax on it and asks for your credit card number - a new breed of marketer who can see ways to make these incredible online communities produce candy floss and lots of it, without shouting stand and deliver every someone touches a keyboard. This is a once in an eternity opportunity for marketers to change society and commerce as we know it by finding creative ways to produce money (there, I said it) without charging at the point of receipt. Marketers are the experts in finding ways to generate revenue from ideas, the experts in making industries sustainable and stable by incorporating them into the fabric of our economy. We need you, marketers. We need you for a task as far removed from washing machine insurance and cheap deals as going to the moon is from selling bus tickets. A task that really, truly matters to every single one of us, and a task which could change the public's view of marketing forever. Can we count on you?

We're a people company. Stop laughing, it's true.

How many times have we heard big organisations say they are "people companies" or that they believe "people are our number one asset"?

Suppose this were true. When times got tough as they are now and companies needed to save money and cut costs, would the employees be the first thing to go or the last? Yet we all know that when belts are being tightened, the people in these "people companies" are the first thing to get the chop.

This is stupid for numerous, obvious reasons: if I wanted to build a really cheap car I could in theory at least do it by getting rid of the most expensive bit: the engine. The car would certainly be cheap, but it wouldn't be much use because I'd got rid of the bit which makes it go. The same is true of companies: the people are not "assets", they're what makes the company go. No people, no company.

So for all their posturing and bluster about being "people companies", we all know that really, if the cost-cutting were to continue as far as most companies wanted, all that would be left would be a building containing only furniture, computers and the board of directors. We all know reality is harsh and times and are tough, but if you're really a furniture, computer and director oriented company, do us all a favour and at least stop lying about it.